Contact Us

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Lenches Road
Colne, England, BB88ET
United Kingdom

07745520815

Eclipse Sports has been trading for over 10 years and specialises in supporting Grassroots sports clubs through the supply of equipment, teamwear and trophies.
 
Based in Lancashire the company has grown at a steady rate and now supplies teams and clubs throughout the country and now offers a full printing and embroidery service to support its teamwear products.
 
Over recent years the company has introduced online club shops in order to support its growing number of clubs both junior and senior, this allows parents, spectators and players to purchase direct from the company and enables clubs to offer this service without any increase in workload.
 
Coaching equipment and workwear are other areas of the business that have grown rapidly over the past 12 months and this is an area which will be developed further over the coming months.
 
Quality, Reliability and Passion have seen the company develop over the last 10 years into a thriving young business with lots of growth potential and the staff are always keen to offer help and support to their partner clubs and associates.

Terms and conditions

Returns + Payment

Payment Methods

We accept the following forms of payment:

  • Debit/Credit Cards (Visa, Mastercard, etc.)

  • PayPal

  • Bank Transfer (where applicable)

All payments must be made in full before any work commences on your order. Your order will not be processed until payment has been received and confirmed.

Pricing and VAT

All prices listed on our website are in [Currency] and inclusive/exclusive of VAT, where applicable. [Adjust depending on your tax setup.]

We reserve the right to change pricing at any time without prior notice, but confirmed orders will not be affected by such changes.

Customisation & Personalisation

We specialise in personalised clothing, including custom print and embroidery. By submitting a customisation request, you confirm that:

  • You have checked and approved all spellings, design placements, and sizes.

  • You have the legal right to use any logos, images, or content submitted for personalisation.

Once your item(s) have been personalised, we cannot accept cancellations, returns, or exchanges, except where required by law.

Non-Returnable Items

Due to the customised nature of our products, personalised items are non-refundable and non-returnable, unless:

  • The item is faulty or damaged upon arrival.

  • There has been an error on our part in fulfilling your customisation request.

If you believe your order qualifies for a return under these exceptions, you must contact us within 7 days of receiving your item.

Production and Turnaround Time

Production begins only after full payment has been received and design details have been approved.

Estimated production times are provided at the time of ordering but may vary depending on order volume or complexity. We will notify you of any delays.

Delivery

Delivery charges and estimated times will be displayed at checkout. We are not responsible for delivery delays caused by third-party couriers.

Contact

If you have any questions about these terms, please contact us.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused . We do not accept returns of personalised items.

If your item is personalised and is damaged when you receive it we require a photograph of the item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at eclipsesportsuk@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eclipsesportsuk@gmail.com, and send your item to: 9 Market Street, Colne, Lancashire, BB80LJ.

Shipping
To return your product, you should mail your product to: 9 Market Street, Colne, Lancashire, BB80LJ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.