Returns + Payment

Payment Methods

We accept the following forms of payment:

• Debit/Credit Cards (Visa, Mastercard, etc.)

• PayPal

• Bank Transfer (where applicable)

All payments must be made in full before any work commences on your order. Your order will not be processed until payment has been received and confirmed.

Pricing and VAT

All prices listed on our website are in [Currency] and inclusive/exclusive of VAT, where applicable. [Adjust depending on your tax setup.]

We reserve the right to change pricing at any time without prior notice, but confirmed orders will not be affected by such changes.

Customisation & Personalisation

We specialise in personalised clothing, including custom print and embroidery. By submitting a customisation request, you confirm that:

• You have checked and approved all spellings, design placements, and sizes.

• You have the legal right to use any logos, images, or content submitted for personalisation.

Once your item(s) have been personalised, we cannot accept cancellations, returns, or exchanges, except where required by law.

Non-Returnable Items

Due to the customised nature of our products, personalised items are non-refundable and non-returnable, unless:

• The item is faulty or damaged upon arrival.

• There has been an error on our part in fulfilling your customisation request.

If you believe your order qualifies for a return under these exceptions, you must contact us within 7 days of receiving your item.

Production and Turnaround Time

Production begins only after full payment has been received and design details have been approved.

Estimated production times are provided at the time of ordering but may vary depending on order volume or complexity. We will notify you of any delays.

Delivery

Delivery charges and estimated times will be displayed at checkout. We are not responsible for delivery delays caused by third-party couriers.

Contact

If you have any questions about these terms, please contact us.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused . We do not accept returns of personalised items.

If your item is personalised and is damaged when you receive it we require a photograph of the item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at eclipsesportsuk@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eclipsesportsuk@gmail.com, and send your item to: 9 Market Street, Colne, Lancashire, BB80LJ.

Shipping
To return your product, you should mail your product to: 9 Market Street, Colne, Lancashire, BB80LJ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

🛍️ Club Shop Terms & Conditions

1. Club Shop Setup

We create and host a custom online shop ("Club Shop") for your club, team, or organisation. Once your shop is ready, we will provide you with a direct link that you can access and share with your members.

2. Payment Terms

• No Setup Fee (if applicable): If your shop is created free of charge, we reserve the right to control branding, layout, and product selection.

• Paid Setup Fee (if applicable): If you pay a setup/design fee, details will be provided at the time of order. Any customisation is subject to mutual agreement.

• Customer Orders: Payment is taken at checkout from each end customer when they place an order.

• Commission (if offered): Commission arrangements for clubs (if applicable) are agreed in advance and paid at the end of each calendar quarter or a mutually agreed interval.

3. Lead Times

Lead times may vary based on product availability and order volumes. Typical timelines are:

• Club Shop Setup: 5–10 business days after all necessary information is provided.

• Production & Dispatch: 10–15 business days from order confirmation, depending on stock, personalisation, and seasonal demand.

We will notify clubs if there are any anticipated delays.

4. Ownership & Rights

• The Club Shop remains the intellectual property of [Your Company Name]. We provide access as a service and reserve the right to remove or disable it at any time.

• In the event of a breach of terms, non-cooperation, or misuse, we reserve the right to suspend or terminate the club shop.

• Clubs/teams do not own or have transferable rights to the shop or its backend infrastructure unless explicitly agreed in writing.

• Logos and brand assets provided by the club remain their property, and we use them solely for the purpose of creating and selling merchandise.

5. Termination & Access

• Either party may terminate the club shop arrangement with [30 days’] written notice.

• Upon termination, the shop will be taken offline. No further customer orders will be accepted.

• All outstanding orders will be fulfilled or refunded in line with our standard refund policy.